Insurance investigation, loss verification, fraud assessment. Six tools collapsed into one — claim intake, evidence capture, voice-noted reports, partner sign-off, insurer-facing feedback. Built around how SCIVS actually runs claims.
The claim came in by email three days ago. Nobody picked it up. The insurer is now phoning. Where is it? Who owns it?
Three different spreadsheets, two laptops, one shared drive. The "master" is whichever one was opened last. Yesterday it was Sandra's. Today nobody's sure.
The investigator's witness statement is a 47-second voice note in a group chat. Three weeks later, the report needs writing. The voice note is gone.
The folder is named Smith_Claim_2025_v3_FINAL_FINAL_use this one. The audit trail is whoever happens to remember.
The report sits on someone's desktop. The version emailed to the insurer was last Tuesday's. The one with the latest evidence is in another tab.
An investigator leaves. The next one inherits a partial Dropbox folder, three Excel rows, and "Sandra knows the rest". POPIA breach waiting to happen.
From the insurer's first email to the final signed report. One audit-trailed flow. No copying between tools.
Insurer email lands. Auto-creates a claim record with claim number, insured, type.
Case manager assigns to investigator. SLA timer starts.
Voice notes, photos, witness statements, files — all attached to the case.
Investigator drafts, manager reviews, partner signs off. PDF generated.
Read-only insurer-feedback portal. Comments back, settled, paid.
Claim number, insured, insurer, type, status, priority, due date — all in one record. No more "where does this live".
Investigator records on the phone, voice clip attaches to the case. Transcription happens automatically. Witness statements stop being lost.
Photos, scans, statements, recordings. Tagged, dated, searchable. Linked Dropbox folder optional. Audit trail every time something is opened.
Investigator → manager → partner. Each step timestamped, each user identified. Final PDF carries the chain. Insurer can verify.
Read-only access for the insurer's claims handler. They see status, evidence, the report. They comment. You see it. POPIA-compliant.
30-day claims, 60-day claims. Each has its own clock. Dashboard shows what's overdue. Email reminders before it slips.
Settled · Saved · Rejected. Per investigator. Per claim type. Per insurer. Reports the boss actually wants.
Every action, every actor, every timestamp. POPIA defensible. IRR-defensible. Insurer-defensible.
"We replaced five tools with one. The audit trail is the thing the insurer compliments us on most. Three years ago we'd have spent a day pulling a claim file together for a query. Now it's three clicks."
Both tiers include daily encrypted backups, POPIA-ready DPA, and a 30-day pilot guarantee. Pricing in ZAR. VAT excluded. No lock-in after the pilot period.
Standard processing agreement included. Sub-processor list disclosed. Cross-border transfer transparent.
Standard hosting on Hostinger. SA data residency available on request — Hetzner Cape Town VPS.
Every action timestamped, attributed, immutable. Defensible to insurers, courts, the Information Regulator.
Off-server, encrypted, retained 30 days. Restore tested monthly.
Five-minute discovery. One 30-min screen-share. Decide if it fits your firm.